Customer Reviews

Customer Reviews


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FlooringRVA Google Reviews
brandon feldkamp
brandon feldkamp
00:41 26 Mar 19
My project was a simple carpet replacement in the upstairs of my home. I want to start by saying the finished product looked great.The reason I can only bring myself to give this company two-stars is due to how they handled an admittedly tough situation.The installers showed up on time and began ripping out my existing carpet. They had just finished installing the new padding when one of the installers had a family emergency which forced them to leave.The project manager explained that they wouldn't be able to send a crew to finish until the next day. He came by later that night by himself and asked me to help him bring in the materials (a giant roll of carpet) but I was unable to lift it. He then had to stay for awhile to measure the rooms and cut the roll. They were only able to send a single person to complete the job the next day and it took him 12 hours by himself and he hardly took any breaks. I honestly felt bad for the guy. I tried to be understanding of the whole situation but weeks later after never hearing from the project manager again I feel this review is warranted.My main issues are that I had to sleep on my couch (because all of my furniture was piled on and around my bed), there was no one to help move furniture so I stepped up even though I had been convinced to pay the extra charge, the installers/project manager were a bit careless while carrying materials up and down the stairs so I had to touch up my walls that had just been painted, and my vacuum was clogged with carpet fibers because it was used during the installation.I understand that they were in a bind with their installer unexpectedly out, but I think they could have done more to make everything smoother for both sides.
Shawn Johnson
Shawn Johnson
15:12 21 Mar 19
Trying to figure out how to create a beautiful home is one thing, but I had no ideas that figuring out how to redo our floors was going to be so difficult. I honestly think I spent hours a day for weeks looking at what I thought would make my house look great but then I started shopping and the amount of choices were definitely very overwhelming, and expensive, way more then I thought it would cost. I have a friend that referred me to Robert at Flooring RVA and literally he was out the next day doing measurement and in the showroom the next. Robert made this experience so easy and not overwhelming at all, and worked with our budget to make our home become our dream home. We were able to do a beautiful tile in our Kitchen, Refinished our original hardwood floors and installed new on our living room.I honestly believe this is the best flooring company in Richmond in all aspects, especially customer service. I will definitely refer them and use them for future projects.
Megan Shope
Megan Shope
21:55 28 Feb 19
FlooringRVA provided excellent and swift carpet installation and great customer service. The installers just finished our carpet today and we couldn't be happier with the results. They even finished faster than anticipated. On the front end, a sales representative was able to come to our house within one day from when we first went into the store to bring carpet samples and measure. I highly recommend FlooringRVA!
Erica Rainey
Erica Rainey
15:49 22 Feb 19
Flooring RVA made all my dreams come true! They replaced our downstairs carpet with luxury vinyl planks. They are beautiful and so easy to clean, which is a necessity with four small kids. Robert and Ray were communicative throughout the whole process. The installation team was prompt, quick, and tidy. We would definitely use them again!
clayton roush
clayton roush
00:34 02 Feb 19
This company has helped my business with numerous projects. Friendly, professional, and high quality work each time. Pricing is very reasonable as well. Highly recommend
Gavin Steward
Gavin Steward
17:12 28 Jan 19
I shopped around and talked to multiple carpeting/flooring companies in Richmond. Flooring RVA was by far the most communicative, responsive and accommodating. The staff was very knowledgeable and friendly. I would recommend this company to anyone and wouldn't hesitate to do business with this company again in the future.
Mollie Dawson
Mollie Dawson
14:51 11 Dec 18
Great work from a company that is easy to work with! They listen and understand what you want and make sure that you are 100% satisfied with the work. We even had a small miscommunication about a finishing piece but the team came right out and fixed it immediately. We have more projects coming up this spring and I know for sure that we will be using Flooring RVA!
FlooringRVA Facebook Reviews
Angela Ryan
Angela Ryan
19:52 19 Jan 19
So down to earth but also completely invested in their customer service skills ! ✔️
Raven Dawn Bouza
Raven Dawn Bouza
19:36 19 Jan 19
Jesse Thomas Glass
Jesse Thomas Glass
16:23 28 Dec 18
Flooring RVA is a good company that does excellent work. The staff is very knowledgeable and helpful. I will definitely use them again for any future flooring needs.
Nicole Anderson
Nicole Anderson
13:49 29 Nov 18
My husband and I were purchasing a new home, previously owned by indoor smokers and needed all the carpeting removed as well as the wood downstairs refinshed to match the stain we had selected. The day after we closed and were able to secure financing, they were in the home and completing the work! Our floors look beautiful and the home no longer smells!
Frazier Pemberton
Frazier Pemberton
16:18 15 Nov 18
Ray is an excellent guy to work with, could not ask for a better more friendlier guy to deal with,Rose in the office was very helpfull and professional ! FIVE STARS?
Angel Gibson Kosco
Angel Gibson Kosco
23:04 23 Aug 18
All of you were AMAZING! I can’t thank you enough for getting my carpet done with such short notice. I called last Friday with a tight window because my house was being listed & it was installed on Thursday. Everyone I talked to and dealt with was so nice & understanding. The installers were great & worked super hard to get it done. Great customer service! Will definitely use you again & recommend you to everyone I know!
Robert Hinson
Robert Hinson
11:03 28 Jun 18
Robert and crew did a phenomenal job for me, couldn’t be more pleased with the outcome of my new hardwood flooring! Would recommend to anyone that likes simple, honest, reliable, dependable, knowledgeable staff. Keep up the great work guys!!
Christopher Davis
Christopher Davis
11:05 22 Apr 18
Erin Agamah
Erin Agamah
21:07 15 Apr 18
Robert and team went way above and beyond for our new floors and carpets in our home. They worked with us to reach an amazing price, and they ensured that the floors were laid prior to our moving. They even carpeted our stairs (something we thought we might have to do later) when they found they had extra. Their through and beautiful work have earned them our business for a long time!
Wendy Whiteoak Seger
Wendy Whiteoak Seger
17:57 04 Apr 18
Outstanding service. Clean, organized and easy to manage showroom. Robert and his team was fantastic. I called at closing time looking for hardwood stair nose for a project already started. He had what I needed and gave me an excellent price. I will use them for future flooring needs.
Mark Wilson
Mark Wilson
04:54 28 Feb 18
Robert and His team have helped many of my clients with all there flooring needs and are always helpful and give great advice. They get the work done on time and always leave the place super clean. Call them today for all your flooring needs!!
Bethanny Grace
Bethanny Grace
18:37 20 Feb 18
Customer service is the best, great prices, good quality product and superior attention to customer satisfaction !!!Will highly recommend them to family and friends alike!
Kelsey Keesee
Kelsey Keesee
00:56 01 Nov 17
Our floors turned out amazing. Jon is so genuine and you can tell he cares about the experience you have with the company. I love to support a family business!
Henry Fussell
Henry Fussell
21:11 10 Oct 17
Johnathan Miller
Johnathan Miller
01:59 07 Oct 17
Great service but an even better sales experience. Robert is the consummate professional. Highly responsive with the highest level of business acumen. I had a client in a bit of a time crunch that requested an expert in flooring to “match” an existing carpet. Robert exceeded our expectations in every regard. The price was very reasonable, he made excellent recommendations on styling and color, the installation was quick and painless. Every aspect of the service was professional and friendly. I will definitely use Flooring RVA again to meet my clients needs and would highly recommend them
Thomas Epps Jr.
Thomas Epps Jr.
19:15 09 Sep 17
great people and are very reliable and dependable trustworthy group
June Phillips
June Phillips
22:13 30 May 17
Flooring RVA is an outstanding company with excellent services. I couldn't be happier with the carpet, the installation and price. I started working with a "big box" store. They couldn't meet my time schedule and weren't interested in trying to get my business. Flooring RVA met my time schedule and they are customer focused. What a pleasant difference!
Brad Bryant
Brad Bryant
13:55 03 May 17
Family owned and operated. It just doesn't get any better.
Shawn Sellars
Shawn Sellars
14:53 28 Jan 17
I work hand in hand with these guys they do the highest quality flooring in Richmond I highly recommend them to all my clients and I use them myself on all my renovations Rob runs a great company and his employees are top notch I can't say enough about there customer service and the quality of work I receive every time
Nancy Sink Cross
Nancy Sink Cross
14:18 08 Dec 16
Good experience all around. The installers, Steve and T, were very professional and did great job. Thanks to Robert, owner, for his efforts to get the flooring done so our grandchildren could put up the Christmas tree!
Abigail Kristianna
Abigail Kristianna
00:00 30 Jul 16
They are amazing!!!!! I shopped all around Richmond and had the worst experience with the big name companies. I am a first time homebuyer and could have not asked for a better company to work with. I am COMPLETELY happy with the work they did! I highly recommend Flooring RVA!
Kacy Crawford
Kacy Crawford
11:41 29 Jul 16
Flooring RVA did a fantastic job refinishing my old 1950's floors. They look like new! I would definitely recommend their services.
James O Turner
James O Turner
23:45 09 Jul 16
The crew arrived early and where very professional, and did a great job on my kitchen floor.
Nick Feaster
Nick Feaster
13:26 06 May 16
They did an amazing job on two projects for me recently, I had Flooring RVA refinish the hardwood floors of my 1960's rental home in Forest Hill and they exceeded my expectations. I mean it turned out Perfect, they also put down carpet in my family room. They have a great combination of good prices, good work and they are reliable......in construction you usually only get 2 out of the 3! Thanks Robert!
Toni Green
Toni Green
00:53 23 Mar 16
Robert and his team definitely came through for me as I was moving into my house and he worked with me to get everything done in time. It was soooo appreciated. I will be using him again and would recommend him to anyone looking for great flooring. I will be looking forward to seeing the cabinets that will be offered. So excited. Thanks Robert and the whole team!!! You guys are the best!!!!
Chris Rako
Chris Rako
00:38 21 Mar 16
Gregory Cobban
Gregory Cobban
21:45 14 Mar 16
Robert and team just put new flooring in my condo. I could not be more happy. The entire experience was wonderful. Best of all, I love my floors. I highly recommend Flooring RVA.
Shana Bloom
Shana Bloom
02:15 27 Jan 16
Robert and his team are true professionals. Finding quality contractors and at a fair price is such a rarity. I used Flooring RVA to refinish floors at my last home and the current one. I won't go anywhere else for flooring and plan to use them to redo my tile bathroom next. I am a raving fan of this company!
Maite Dane
Maite Dane
02:25 07 Dec 15
Marilyn Mock Beasley
Marilyn Mock Beasley
17:38 04 Oct 15
I'm so glad to know the honest, professional and very hard workers involved with this company. They will always go the extra mile to make all your flooring needs just as you wanted. LET' GET FLETCHER!!!!!!!!'
Jonathan Tyree
Jonathan Tyree
11:27 19 Sep 15
Robert takes care of BUISNESS...he has got the best prices in VA and his guys do the best quality work. I was thoroughly impressed with his showroom and his knowledge of floor covering. Trust me Flooring RVA is a must for all your floor covering needs...!!!
Leslie Trull Wanyoike
Leslie Trull Wanyoike
16:05 10 Sep 15
Robert's crew was punctual, polite and worked hard from start to finish. You can tell they take a lot of pride in what they do. It shows. Robert called me the evening it was complete to ask how everything was, I was honest and told him I am the sort of person who will always find something wrong with contracted jobs around the house, but NOT this time! I told him they did a phenomenal job and I am so happy! They took their time and did not rush, but they worked hard. They definitely have a lot of experience in what they do. They are trustworthy and very respectful. They cleaned and vacuumed their way out. I have recommended Flooring RVA to everyone. I chose flooring RVA because they were able to beat my Lowe's quote by over $2500 and they were $1200 less than Empire! No skimping in quality of material or workmanship though. I wanted a Berber look on stairs and throughout my 2nd floor, it was done in a timely manner and they were able to have the exact carpet I wanted available and ready to install in just 2 days! The first 2 things people see when they enter your home are your walls and your floor. I strongly suggest you contact Robert for a great deal and quality work!
Lisa Lathom
Lisa Lathom
01:02 25 Aug 15
I called three flooring companies to get a quote to get my hardwoods refinished and new hardwood laid in the kitchen. Robert responded immediately and was at my house in a few days to take a look and give me a quote. He quoted me right in the house before he left. The install was set up quickly. The floors look AMAZING! The installers did a first class job with making everything match nicely and the finishing details are great! I couldn't be more pleased! Great service, Great price! PS- I'm still waiting to hear from the other two companies I called. Do Yourself a Favor and Make One Call, RVA Flooring!
Lyssa Machalinski
Lyssa Machalinski
00:58 20 Aug 15
Absolutely thrilled with Flooring RVA!!! We needed carpet in a hurry and they delivered. Excellent communication and service. Would highly recommend.
Elizabeth Aubrey
Elizabeth Aubrey
03:03 08 Jul 15
Hilary Miller Holder
Hilary Miller Holder
22:04 07 Jul 15
Thrilled with my carpet install!! Thanks for being responsive and getting the job done fast!!
Kendra Murden
Kendra Murden
18:14 30 Jun 15
We are so happy with our floors and your customer service! Thanks!
Cliff Wheatley
Cliff Wheatley
19:47 28 Jun 15
Great job refinishing the hardwood floors and installing ceramic tile flooring & tub surrounds on my flip in Colonial Heights. I will definitely use Flooring RVA again!
Scott Glass
Scott Glass
23:13 03 Apr 15
Robert and his crew(s) are awesome. Quality work, quality materials, done on time, and at a good price. I've used FlooringRVA for projects in my own home and have recommended them to clients as well. As a real estate professional, it is extremely important that the contractors I recommend to clients are highly professional- I recommend FlooringRVA with no reservations.
Jim Yates
Jim Yates
22:43 26 Mar 15
Robert from Flooring RVA and his crew installed our carpeting yesterday and we couldn't be more pleased. Robert went out of his way to have the installation meet our demanding schedule and we very grateful. The carpet is beautiful and was expertly installed. They moved ALL the furniture and put it back where it started when they were done. The big box store would only move the lighter pieces, wanting us to move the rest. Robert was very kind, professional, and attentive to our needs. We highly recommend Flooring RVA!
Franklin Ruble
Franklin Ruble
02:10 02 Mar 15
I will buy flooring from them on my next flooring job I'll do
Thiago Motta
Thiago Motta
03:05 01 Mar 15
Marshall B. Jones
Marshall B. Jones
00:56 01 Mar 15
Mr. Fletcher is one of the most trustworthy and hard working man who will go out his way to make sure it's done right!!
Linda Quelet
Linda Quelet
17:55 28 Feb 15
FlooringRVA Yelp Reviews
Shelton L.
Shelton L.
20:07 03 Jun 18
This is my second experience with FlooringRVA. I first had hardwood flooring installed by them (see my review on Yelp) and back in January 2018 I picked...
Cindy D.
Cindy D.
18:30 04 Dec 17
Excellent! We hired Flooring RVA to replace all of the carpet in our house. We talked to four companies before making a decision. Flooring RVA was prompt...
Marianne D.
Marianne D.
09:52 12 Jun 17
I would recommend Flooring RVA to anyone and everyone. The owner, Robert Fletcher, and everyone in his crew were friendly, professional, and went WAY above...
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